Terms for tour operators



The general terms and conditions for ordering tickets to the Fløibanen funicular and
other products from Fløibanen AS at www.floyen.no
These general terms and conditions apply to Fløibanen AS as the supplier and the
person or undertaking who, themselves or through other parties, make an order on
the supplier’s website as a contract customer with Fløibanen AS.
The order can be for tickets, activities, the purchase of other products and services,
or a combination of the above.

Responsible intermediary:
Fløibanen AS, org. no 911 732 173
Email: info@floyen.no

1. Orderer’s responsibility

Before finalising an order, the orderer must read and familiarise him/herself with
important information about the product in question.
The orderer is responsible for ensuring the purchase is in accordance with their
wishes, with respect to the number of people and the date the tickets are ordered for.
The orderer is responsible for ensuring that the information in the confirmation (sent
only as email) is in accordance with the order.
When an order is made, the orderer must state whether they wish to be sent the
tickets as a PDF, or whether they wish to be sent a reference number to pick up the
tickets at the ticket booth.

  • If the orderer selects the PDF option, the email will contain a QR code tickes
    that must be printed out before arrival at the Fløibanen funicular, or the email
    with the QR code ticket can be opened on your mobile phone (all smartphones).
  • If you select the reference number option, you will be sent a reference number,                                                                                                                  and you can pick up the tickets at the Fløibanen funicular ticket booth at the lower
    station by giving the reference number.
    The tickets must be picked up during the ticket booth’s opening hours.
    For opening hours, see www.floyen.no

The tickets are scanned at the access gate before boarding.
You must register and log in as a user to purchase tickets, and approve the
agreement and the terms and conditions.


The Fløibanen funicular has an electronic ticket and access system. Each person
travelling must have a valid ticket to board the Fløibanen funicular.
This applies to everyone over the age of four.
Children up to the age of three can travel free with an adult with a valid ticket.
The QR code ticket is scanned at the access gate from a printout or a mobile phone
before boarding, or the tickets can be picked up at the ticket booth using a reference
number, if you selected this option. Tickets with a reference number can only be
picked up during the ticket booth’s opening hours. For opening hours, see

The tickets are only valid for the date you have ordered the tickets for and must be
used on this date. Unused tickets will not be refunded.
The validity date is stated on the tickets.
It is important that tickets are treated as valuable documents.
A fine of NOK 750 may be imposed for invalid, lost or misused tickets, according to
Fløibanen AS’s terms and conditions for transport.

3. Making an order:

When you have correctly completed an online payment, you will receive a receipt by
email. The receipt will contain the QR code tickets and all the details about your
purchase, and it must be brought along to the Fløibanen funicular. If you have
selected a reference number, you only receive a receipt and a reference number.
The order has not been completed and is not valid in the following instances:

  • The orderer has not received an email with the receipt and tickets.
  • The card payment was not completed for various reasons and the payment failed.
  • The payment is incomplete or was not correctly performed, and the amount
    has not been deducted from an account. The preliminary reservation is thus
    cancelled after a short period of time and the transaction is invalid.
    Are you in doubt about whether the order is correct?
   Contact us:
   Email: info@floyen.no (emails are answered from 08.00 to 15.30, Monday to Friday)

4. Payment

We use a payment solution from Stripe, and you can pay by Visa or MasterCard.
Third parties will not gain access to your personal data or credit card number.

5. Cancellation

Tickets purchased for the wrong date, or for the wrong number of people are not
Tickets purchased online cannot be cancelled or refunded, cf. Chapter 5-19 of the
Cancellation Act.
This also applies to product packages and campaigns comprising tickets or events
on specific dates.

6. Changes in direct and indirect taxes

If changes are made to direct and indirect taxes that lead to cost increases for the
supplier after the order has been made and paid for, the price can be
correspondingly increased for the orderer. The orderer must be notified of the price
change immediately.

7. Reservations

We disclaim any liability for publishing or copy editing errors on websites and other
information disseminated by Fløibanen AS.

8. Resolution of disputes

Guests are asked to contact Fløibanen AS if they have any issues with ordered
tickets and/or events and product packages. If guests and Fløibanen AS are unable

to reach agreement, any conflict concerning previous agreements entered into shall
be heard by Bergen District Court.

9. Force Majeure

Both parties have the right to withdraw from the agreement if the trip or event cannot
be held as a result of acts of war, natural disasters, labour market conflicts, lengthy
disruptions to the water or energy supply, fires or other similar major events that
neither of the parties could have foreseen or influenced.